Support

FAQs

  • What is Digital Addressable System (DAS)?

  • DAS is a cable TV service in which TV channels are sent through cable TV network in digital and encrypted form. Only authorised users can receive channels using a Set-Top-Box (STB) and TV set. As per the government mandate, it is a requirement for every Analogue Channel to go digital. This means the existing Analogue mode of cable distribution will end and the cable operator has to re-distribute the signals in Digital mode.

  • How does DAS affect an operator’s network and business?

  • Below are the few main regulations laid down by the Government on DAS:

    • Distribution of signals only in digital mode through Conditional Access System (CAS).
    • Give options to every customer to choose their Package/Channel & Service.
    • Billing to be done on individual consumer through the Subscriber Management System (SMS).
    • Use of CAS & SMS of the standards specified and duly certified by the government.
    • Provide round the clock call center support.
    • A website containing all the information on packaging, pricing, offers, etc.
  • How will the operator know how much its subscribers are paying?

  • On subscribing to the services of NXT DIGITAL, you can manage your subscribers through our mobile application which can be accessed from your mobile phones, tablets or PCs. This will enable you to access all the payment activities of all your subscribers.

  • What is the Prepaid Model?

  • In the prepaid method the subscriber makes the payment before subscribing to any service. Their services are only activated once they have made the payment. The prepaid model facilitates timely collection from the customers. This also results in significant reduction in collection costs and prevents any leakages in the system.

  • How can the operator purchase Set Top Boxes?

  • STBs can be purchased from authorized distributors and manufacturers. You can find the list of our distributors here. These STBs will be sold on a cash-and-carry basis directly from within India and you have an option of purchasing STBs in low quantities. STB manufacturers or distributors will also offer extended warranty options in the form of AMC’s for subscribers. At the cost of a few extra Rupees per month, the subscriber can extend the warranty on this STB for up to 5 years.

  • How will you continue to own your network with NXT DIGITAL?

  • As NXT DIGITAL is a backend service provider, you continue to own your network. You are free to enter into agreement with broadcasters and NXT DIGITAL will package and bundle the channels as per your market requirements. This in no way dilutes the ownership of your network and the control of your business.

  • How will I keep track of my subscribers and their payment details?

  • On subscribing to the services of NXT DIGITAL, we will install a terminal at your premise where you will be able to access all the payment information of all your subscribers and the package details selected by them. You will be able to track the status of all your subscribers and payments on a real time basis.

  • What are the various Value Added Services offered by NXT DIGITAL?

  • Value Added Services include NXT Darshan, NXT Learning (English), NXT Games, Showcase Channels and NXT Click. VAS combined with various HD channels on offer provide you with a good opportunity to increase your revenue.